Frequently Asked Questions

1. How does the rental process work?

It’s simple: Choose your tablescape, tell us your guest count and date. Our team will communicate via email within 48 hours to finalize order details. We offer three delivery options:

• Pick up and drop off in New Canaan at no extra cost

• Hand delivery and pick up of rental order. *Delivery fees vary by location - starting at $25

• The On Brookside team will execute your tablescape and return for pick up and handle the deep cleaning - $100 flat rate

2. How long is the rental period?

You have three days to work your hosting magic - plenty of time to set it up, impress your guests and enjoy the process without a rush. Need an extra day? Just ask - we’ll do our best to accommodate. *Fees may apply

3. What’s included in a rental?

All of the goodies you need to set the scene: Salad Plate, Dinner Plate, 5 Piece Cutlery, Water Glass, Wine Glass, Napkin, Tablecloth. Everything except for the food (that part’s on you!). You’ll also get styling tips/tutorial so recreating the look at home is effortless.

4. Do you offer any services outside of the six rental collections?

We offer a range of curated add-ons to elevate your dining or event experience. Our A La Carte items can be accessed here and include chargers, table lamps, candlesticks and napkins rings. We also have included an inquiry form for floral styling and stationery.

5. Can I rent individual items instead of a full setting?

Absolutely! If you only need glassware for a cocktail party or extra linens to layer in, we’re happy to provide individual items. Think of it as the accessories for your table. Contact us directly at onbrookside@gmail.com

6. How far in advance should I book?

Two weeks is ideal, especially for larger parties, but we’ll always try to make last-minute magic happen. (Spoiler: we’ve been known to save the day!)

7. Do you ship everywhere?

We currently offer rentals in Fairfield and Westchester county with delivery and return options to keep it seamless. For inquiries outside of these areas please email us at onbrookside@gmail.com as we work to broaden our reach.

8. Do I have to wash anything?

Nope! Just give everything a light rinse to remove food and liquids, then tuck items back into the Brookside tote. We’ll handle the full wash and sanitization (You host, we’ll play clean up crew.)

9. What if something gets lost or broken?

We get it - accidents happen. Normal wear and tear is fine but for broken, chipped, or missing items, you will be charged a replacement cost at retail value.

10. What size events can you accommodate?

We specialize in gatherings up to 12 guests. Planning something bigger? Let’s chat - we always have something up our sleeve.